RochesterWorks, Inc.  

Two (2) Job Postings

Job Title

Role Description

The Technology Manager’s primary responsibility is to plan, design, organize, execute, and oversee the functions of the IT department and to ensure it aligns with RochesterWorks’ business objectives.  The Technology Manager will provide vision, direction and support for technological solutions that meet and enhance mission-critical and business operation needs. The Technology Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.  This position serves a key function for RochesterWorks and reports to the Deputy Director.

This is a new position at RochesterWorks, with the following envisioned responsibilities:

• Management of all technology (hardware, software, infrastructure)  
• Management of technical contracts, consultants and technical support staff  
• Decision-maker for all technical solutions
• User support / helpdesk  (& tracking/reporting results)
• Website management and planning
• Social Media and new media management and planning
• Strategic planning for technology 
• Technology fundraising and budget management
• Listening to & defining plans for meeting user/company tech needs
• Thinking of and planning for new ideas like technology as a business/revenue generator

Major Responsibilities

The Technology Manager will be responsible for leadership and implementation of all technological aspects of RochesterWorks’ operations.

Technical Responsibilities

• Desktop (including hardware, software, infrastructure, telecom):  Responsible for the strategy, purchase, implementation, and maintenance/support of all desktop technologies for RochesterWorks.
• Server Environment:  Responsible for the strategy, purchase, implementation, and maintenance/support of all servers, server software, and data center(s) in RochesterWorks.
• Network and Telecom Environment:  Responsible for the strategy, purchase, implementation, and maintenance/support of all telecommunications within RochesterWorks, including the VOIP  system, all cabling and infrastructure, LAN/WLAN and related hardware/software (routers, switches, firewall, DMZ, Active Directory (or similar) etc.), and all 7 layers of the network.  
• Applications and Databases: Responsible for the strategy, purchase, implementation, and maintenance/support of all applications and databases in RochesterWorks,  including the business/administration (ERP) and job-search-related applications, related reporting, new development, and custom/niche applications and databases.  
• Web:  Responsible for the strategy, purchase, implementation, and maintenance/support of the web and all related components (Content Management System, internal and external facing applications, filters and security, etc.)  
• Social and New Media.  Leads the effort to create and integrate social media and new media/technologies into the RochesterWorks program that are reasonable, realistic, and truly help advance our mission.  This includes drafting a Social/New Media Plan that includes, but is not limited to applications for cell, smart, and iPhones, online applications, and the use of social/new media.
• Programming and Development: Responsible for the strategy, implementation, and maintenance/support of all custom programming and development within RochesterWorks.  Responsible for developing and implementing a framework (LAMP or similar) for all development within RochesterWorks.  
• Project Management: Responsible for management of all technology and technology-related projects, including system selections and implementations, and operating and capital-funded projects.
• Help Desk: Develop and implement a technology “help-desk” to facilitate good customer service. This is an area where the Technology Manager will have to be very involved early on and may be able to staff as plans and budget allow.   

• Strategic Planning: Work with RochesterWorks management team to analyze long term organizational needs and develop technical recommendations and plans to support those needs.  Lead institutional process for developing IT and web strategies, goals, and work plans including key IT staffing/sourcing requirements. 
• Management of Technologies and Department:  Keeping an institutional perspective, conduct research into new technology and methodologies for effective technology management.  Participates in all hardware, software, and infrastructure (including telecom) evaluations and maintains appropriate vendor contracts.  Recruit, select, and train staff and/or technical support team.  
• Vendor Management:  Manages the vendor relationship for consultants and hardware/software/equipment vendors.  Ensures that contracts are in place and in-favor of RochesterWorks, vendor work-product is tracked and managed, and all vendors and their related services/technologies are the best solution for RochesterWorks. 
• Policies and Procedures:   Create, maintain, and disseminate IT policies including but not limited to policies for 1. ongoing maintenance and upgrading of hardware and software, 2. system security to support protection of sensitive and confidential information, 3. all backup and archival procedures to protect from data loss, 4. information system disaster prevention and recovery plans (i.e. DRP and BCP).
• Security, Audit, and Compliance: Responsible for ensuring that data and technologies are compliant with all required regulations; for ensuring that there is a viable technical audit with action steps on a regular basis, and that proper security policies, procedures, and technologies are in place and regularly updated and monitored.
• Physical Security.  Manages the building security and maintenance systems for the Goodman Street facility.   First point of contact when security issues arise.   Manages the assignment of swipe cards to new staff and generates activity reports when requested.  Manages the building maintenance contract, communicating with janitorial contractors and landlord as issues arise.  
• Budgeting, Fundraising and Partnerships: Assist with the annual budget process, consulting with managers regarding the implications and costs associated with new technologies and databases.    Partner with and build alliances with vendors and other organizations to that may lead to long-term mutually beneficial relationships.  Explore new and creative funding sources (grants, foundations, gift donations) to help build and maintain strategic IT projects and plans.
• Leader within the organization: Develop and maintain positive and productive relationships with end users from across the organization.  Ensure their issues are being heard and addressed.  Clearly communicate action plans, results, ideas, priorities and decisions. 

Qualifications

• Bachelor’s Degree in computer science, information technology or related field.  At least three years of technical experience and one year of management experience.  
• Significant expertise managing and prioritizing multiple technology implementation projects.
• Possess a strong commitment to customer service, teamwork, and organizational mission; must be able to work with a progressive team of directors, managers, and staff.
• Must be able to understand and meet the needs of a diverse and large group of users.  
• Must be an excellent writer, presenter, and communicator with the ability to listen well and draw input from others.
• Must have a drivers license and own means of transportation to travel between operations in Monroe County.     

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Individuals may need to sit or stand as needed. This position may require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. This position may include lifting equipment or furniture up to 25 pounds.

RochesterWorks, Inc. & City of Rochester

Job Title

 Summer Youth Employment Program Administrative Assistant (Seasonal)

Major Responsibilities

• Managing all received applications for the youth employment program.
  Assisting in providing employment and program-related services families and community partners
• Reviewing and determining program eligibility, and match youth applicants  to appropriate employment or program opportunities
• Handling all received correspondences in a timely manner; including mass mailings, and mass callings
• Assist with review of administrative procedures and development of systems to assure compliance by all staff
• Providing assistance as needed with research for products and services and product development

 Qualifications

• High School Diploma required with college coursework
• Demonstrated initiative, creativity, and flexibility
• Provide excellent customer services
• Ability to convey complex information accurately
• Analytical skills
• Statistical analysis skills
• Effective interpersonal and written/verbal communication skills
• Develop effective working relationships and works well as part of a team to achieve organizational goals
• Excellent time management skills and ability to complete paperwork and data input on a timely basis  
• Proficient in MS Office, particularly Word, Excel, Access, Outlook and PowerPoint
• Personal automobile, driver’s license and insurance

 Physical Demands

This is a seasonal position, professional environment, normal business hours requiring some flexibility for evenings and weekends, and the ability to travel to program and employment locations throughout the City of Rochester and Monroe County. Personal automobile is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.