What We Offer

Job Description: Provides administrative support for the career center, including the first point of contact for telephone customers, and ensures that quality assurance standards are met in the One-Stop Operating System (OSOS) and customer files.

Major Responsibilities: 

• Provides clerical and administrative support to career center staff and customers including, but not limited to, preparing, and copying documents, preparing mailings, typing resumes, maintaining calendars, and meeting schedules, processing mail, maintaining files, monitoring office equipment, and maintaining office supplies.
• Serves as the first point of contact for telephone customers.
• Make reminder phone calls to workshop attendees.
• Take Meeting Minutes.
• Provides backup support at the front desk including greeting and triaging customers, and in the Resource Room as needed.
• Utilizes OSOS proficiently to document and track customer activities.
• Performs data entry.
• Ensures Companies PII policy is being adhered to.
• Provides general information regarding career center services.
• Works with management and staff to meet enrollment, expenditure, employment, retention, earnings, and credential performance goals. 
• Assists with special projects and other duties as required.

Qualifications:

• Bachelor’s Degree with two years related experience, Associate degree preferred with four years administrative or customer service experience – OR- Four years of work experience. 
• Proficient in MS Office and Internet use; ability to type 35 wpm.
• Excellent verbal and written communication skills.
• Demonstrated the ability to work as part of a team to achieve goals.
• Excellent time management skills and ability to meet deadlines.
• Excellent organizational skills, strong attention to detail, and ability to adapt in a rapidly changing environment.
• Experience working with diverse populations in a fast-paced environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed.
• This position may require walking primarily on a level surface for periodic periods throughout the day.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday.
• Proper lifting techniques are required.
• This position may include lifting to 10 pounds for files, and computer printouts on occasion.

Ready to apply? Email resumes to vtcarter@rochesterworks.org.  Please state the job title in the subject line of the e-mail. 

RochesterWorks, Inc. is an Equal Opportunity Employer

Job Description: This position supports Summer Youth Employment Program (SYEP) activities at RochesterWorks. Primary responsibilities include matching and placing youth into worksites and providing follow-up monitoring to ensure compliance with program guidelines and to evaluate the effectiveness of program outcomes. This position reports to the Youth Program Coordinator.

Major Responsibilities: 

• Office clerical work as assigned
• Maintain, and update databases to track employers and youth in various programs
• Screen and match youth applicants to appropriate summer worksites
• Assist in facilitation of youth and employer orientation sessions
• Provide follow-up supportive services to youth
• Assist in organizing and facilitating prescreens, job readiness and related recruitment events
• Conduct off-site monitoring of worksites/programs and youth participants to ensure compliance with program guidelines and evaluate effectiveness of program outcomes
• Collaborate with employers and worksite supervisors regarding placement, monitoring, and other issues
• Prepare reports and other documentation electronically as needed
• Work with RochesterWorks partner organizations and One Stop affiliates and staff to coordinate the delivery of youth employment services and programs
• Assist with additional projects as needed

Qualifications:

• High School Diploma required with college coursework preferred
• Customer service and/or youth programming experience preferred
• Experience working with diverse populations
• Demonstrated initiative, creativity, and flexibility
• Statistical analysis skills
• Bi-lingual (English-Spanish)
• Strong attention to detail
• Effective interpersonal and written communication skills
• Develop effective working relationships and works well as part of a team to achieve organizational goals
• Excellent time management skills and ability to complete paperwork and data input on a timely basis
• Proficient in MS Office, particularly Word, Excel, Outlook, and PowerPoint
• Personal automobile, driver’s license, and insurance required

Physical Demands:

This is a seasonal position (dependent on funding and performance), professional environment, normal business hours requiring some flexibility for evenings and weekends, and the ability to travel to program and employment locations throughout the City of Rochester and Monroe County. Personal automobile is required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed.
• This position may require walking primarily on a level surface for periodic periods throughout the day.
• Some outdoor work may be required.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday.
• Proper lifting techniques are required.
• This position may include lifting up to 40 pounds for files, program paperwork, and computer printouts on occasion.

Salary: $21 per hour

Ready to apply? Email resumes to dsmith@rochesterworks.org.  Please include a cover letter and state the job title in the subject line of the e-mail. Applications will be accepted until April 21, 2023.

RochesterWorks, Inc. is an Equal Opportunity Employer