Frequently Asked Questions

Services | Policies | Help


What services do you provide?

We offer a wide variety of services for Job Seekers, Businesses, and Youth; from workshops and training grants to recruiting events and our job board.

About Us

Can you help me with my Unemployment Insurance (UI) claim?

All questions regarding your Unemployment Insurance benefits or claim must be directed to the NYS Department of Labor (DOL) directly by calling 1-888-209-8124, or by visiting


Can I visit the career center without an appointment? / Do you have walk-in hours?

No, we do not have walk-in hours at this time. An appointment is required for admission to the career center. You can schedule an appointment online or call 585-258-3500 to have a RochesterWorks! representative assist you.

COVID-19 Policies and Procedures

What are the COVID-19 policies?
  • Staff and customers are required to have a face mask on to enter the career center.
  • Staff and customers are required to wear a face mask at all times while inside the career center.
  • Admission to the career center is on an appointment-only basis. We do not have walk-in hours at this time.
  • When the resource room opens on an appointment-only basis, workstations will be limited to allow for social distancing.

    You Should Not Enter RochesterWorks! if you:
  • Have flu-like symptoms; or
  • Have recently tested positive for COVID, or have been directed to quarantine, isolate or self-monitor at home for the coronavirus by any doctor, hospital, or health agency; or
  • Have recently had close contact with a person testing positive for COVID (unless you are fully vaccinated or have yourself recently recovered from COVID); or
  • Have returned from international travel within the last 10 days (unless you returned 8-10 days ago and took a viral COVID test 3-5 days after your return).

As of July 27, 2021, CDC guidance recommends that fully vaccinated people wear a mask in public indoor settings in areas of substantial or high transmission. The Occupational Safety and Health Administration (OSHA) guidance for all employers, updated August 13, 2021, encourages employers to require masks for everyone in indoor settings in areas of substantial or high community transmission. The guidelines listed here are subject to amendment in accordance with changing directives of State and federal health authorities.



Only RochesterWorks! provides a unique set of customized services to businesses and job seekers at little-to-no cost, preparing a skilled workforce and connecting them with opportunities in our region.



(585) 258-3500

100 College Ave, Suite 200

Rochester, N.Y. 14607

Hours of Operations:

Monday- Thursday 8:30AM - 4:30PM

Friday 8:30AM - 12:00PM