Services | Policies | Help
- Staff and customers are required to have a face mask on to enter the career center.
- Staff and customers are required to wear a face mask at all times while inside the career center.
- Admission to the career center is on an appointment-only basis. We do not have walk-in hours at this time.
- When the resource room opens on an appointment-only basis, workstations will be limited to allow for social distancing.
You Should Not Enter RochesterWorks! if you:
- Have flu-like symptoms; or
- Have recently tested positive for COVID, or have been directed to quarantine, isolate or self-monitor at home for the coronavirus by any doctor, hospital, or health agency; or
- Have recently had close contact with a person testing positive for COVID (unless you are fully vaccinated or have yourself recently recovered from COVID); or
- Have returned from international travel within the last 10 days (unless you returned 8-10 days ago and took a viral COVID test 3-5 days after your return).
As of July 27, 2021, CDC guidance recommends that fully vaccinated people wear a mask in public indoor settings in areas of substantial or high transmission. The Occupational Safety and Health Administration (OSHA) guidance for all employers, updated August 13, 2021, encourages employers to require masks for everyone in indoor settings in areas of substantial or high community transmission. The guidelines listed here are subject to amendment in accordance with changing directives of State and federal health authorities.
No, RochesterWorks! staff does not work for the New York State Department of Labor.
We are a 501c3 nonprofit workforce service provider. Our role as a partner to the NYS DOL and as a member of the American Job Center network is to provide auxiliary programs. We have programs and services such as workshops, e-learning, one-on-one advisement, and recruitment events to equip you with the resources you will need for a successful job search, in addition to providing you with support throughout the career development and job search process.
Please note that although RochesterWorks! engages with people in the Unemployment Insurance system, we are not responsible for the approval and awarding of benefits, and our staff cannot make changes to or review the status of any Unemployment Insurance claims.
No, we do not have walk-in hours at this time. An appointment is required for admission to the career center. You can schedule an appointment online or call 585-258-3500 to have a RochesterWorks! representative assist you.
Space in our waiting room is limited, so in order to maintain safe social distancing, we ask that only the individual who has an appointment with us enter the facility.
Please call us right away at 585-258-3500 so we can make that appointment slot available for another customer. We are not able to accept cancellations or reschedule appointments online.
The resource room is currently closed. We plan to have it open by appointment the week of September 27, 2021. Thank you for your patience.
Yes! In addition to in-person appointments, our Career Services Advisors are still available to assist you virtually. Please call 585-258-3500 to get connected with a representative.
In-person recruiting events have not been scheduled yet, but we anticipate beginning to add them back to our schedule in the next several weeks. In the meantime, our Business Services team is offering monthly virtual recruiting events. September’s Industry Spotlight is on Food Service & Hospitality. Find our recruiting events and others on our Recruiting Calendar.
RochesterWorks! does not make direct job placements like a recruiting or staffing agency, but we do assist our customers with all aspects of the job search, including looking for job opportunities with a remote work schedule. We offer customers a holistic set of resources like our Job Board, e-learning courses on topics like virtual interviewing and working from home, and a variety of live, interactive workshops.
Get started by scheduling an appointment with a Career Services Advisor online or calling 585-258-3500.
Yes, you can call the advisor directly using our phone directory or call 585-258-3500 to schedule your appointment. Our online scheduling system does not currently accommodate these requests.
RochesterWorks! Is an equal opportunity program. Auxiliary aids and services are available upon request to individuals with disabilities.
When scheduling your appointment online: In the “Notes/Comments” section, please indicate which accommodations you need for your appointment.
When scheduling over the phone: Let the representative know which accommodations you need for your appointment.
Please note that it can take up to one week to confirm ASL interpreter services.